RESUME

Resume

Professional

info

Skilled and passionate information designer, writer, and communicator, experienced at collaborating with software developers, UX designers, researchers, and offering managers to deliver high-quality documentation and in-app content that ensures a positive user experience. Creative thinker, problem solver, and team player.

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Skills

Structured article-based authoring using DITA

Writing for the UI

Agile development with Jira and RTC

Collaboration on globally dispersed teams

Work

experience

Consultant at GOOD WORDS LLC

January 2020 - Present

Technical Writing Consultant and Freelance Writer with experience in creating structured and unstructured content, from customer-facing user assistance to release notes and marketing blogs.

Information Designer at Acoustic L.P.

July 2019 - September 2020

Planned, created, and maintained help center articles, in-app content, and blog posts for a SaaS-based analytics product for managing online customer experiences. Collaborated on the overall design of product features, responsible for on-screen content and in-app messaging.

Information Developer at IBM

May 2014 - July 2019

Planned, created, and maintained IBM knowledge center articles, in-app content, release notes, and blog posts for a SaaS-based and on-premise analytics product for managing online customer experiences.

Information Developer at Rocket Software

June 2011 - April 2014

Proactively managed the schedule, budget, and dependencies for the ID portion of software development projects. Created online help and documentation for Rocket's business intelligence and process analytics software products.

Languages and tools

HTML and Markdown

Abortext XML Editor

Oxygen XML Editor

Zendesk HTML Authoring

CorelDraw Graphics

Microsoft Word and PowerPoint

Education

University of Rhode Island, Kingston RI

BA in English, Magna cum laude with a certification to teach at the secondary level.